The complete Spin247 account guide

How to sign up in 3 minutes

Our registration is entirely online and mobile-friendly. Here is the exact order of fields:

1. Email + password. Your password needs a minimum of 8 characters and has to include at least one number and one symbol. We reject the top-1,000 breached passwords automatically.
2. Full legal name + date of birth. Enter these exactly as they appear on the ID you will upload for KYC. Age gating is 19+ for most provinces, 18+ for AB, MB and QC — and we cross-check via your provincial dropdown at step 3.
3. Canadian address. Street, city, province (dropdown, all 10 provinces + 3 territories) and postal code in the standard A1A 1A1 format. Our form validates the postal format on the fly.
4. Phone number (+1). We send a 6-digit SMS verification code to confirm the number. It lands within a minute; if it doesn't, request a resend or fall back to voice call.
5. Agree to Terms, Privacy Policy and Responsible Gambling disclosure. The RG box confirms you have read our deposit-limit and self-exclusion tools.
6. Optional: tick to opt in to our welcome bonus (200% up to C$1,500 + 150 free spins). You can skip and claim later from the promotions page — we don't lock the offer to the sign-up screen only.

Once you submit, we send a confirmation email. Click the link and you can deposit and play straight away with a verified email. KYC comes later, only when you withdraw.

KYC verification and the Canadian setup

We defer KYC (Know Your Customer) until your first withdrawal request. This is standard AML practice for licensed operators and gives us a documented trail of who owns the account. In Canada, KYC uses provincial ID rather than the SIN — we never ask for your Social Insurance Number, and any operator that does is stepping outside standard practice.

Required documents (all three):

1. Government-issued photo ID — Canadian passport, provincial driver's licence, provincial ID card, or PR card. Front and back where applicable, both readable and uncropped.
2. Proof of address, dated within the last 3 months — utility bill (Hydro One, Ontario/BC/Manitoba Hydro), bank statement (RBC, TD, Scotiabank, BMO, CIBC, Desjardins), Rogers/Bell/Telus phone bill, or provincial income statement. Address must match your registered address.
3. Selfie holding your ID — or a live video capture via Onfido/Jumio if we ask for enhanced verification. Face and document need to be visible in the same shot.

For deposits above C$5,000/month, we also ask for source-of-funds documentation: a recent payslip, CRA tax return or an investment statement. This is a FINTRAC-aligned requirement — transactions of C$10,000 or more also trigger our automatic FINTRAC reporting, which happens in the background and does not delay your withdrawal.

Upload everything from Account → Verification. We accept JPG, PNG and PDF up to 8 MB per file. Automated Onfido/Jumio checks clear inside 24 business hours; if a document needs a second look, our manual review adds a further 24 hours. If something is illegible or expired, we email you asking for that specific file — we don't restart the whole process.

How to log in day-to-day

After the initial email confirmation, day-to-day login is fast:

1. Tap Log in in the header of any page.
2. Enter your registered email (or username, if you set one during onboarding) and your password.
3. If you have 2FA switched on, our system prompts for your second factor — a 6-digit code from your authenticator app, an SMS/email OTP, or a biometric confirmation from the PWA.
4. Your dashboard loads with your C$ balance, active bonus progress, deposit history and a shortcut to the lobby.

On the PWA (Progressive Web App, installed via Add to Home Screen) you can enable Face ID or fingerprint sign-in and skip typing the password entirely. Biometric access is stored on your device only — it never touches our servers.

Common login problems and fixes

• Forgot password. Use "Forgot password?" on the login screen. A reset link lands in your registered email and stays valid for 1 hour. Set a fresh password meeting our 8+ / number / symbol rule.
• Account locked after 5 failed attempts. We apply a 15-minute cooldown to shut down brute-force attacks. Wait it out, or use the password-reset flow to unlock immediately with a fresh password.
• 2FA lost device and no backup codes. Contact our support from your registered email. We ask for a fresh KYC re-verification (a live selfie plus a photo of the same ID we hold on file) and reset the 2FA seed inside one business day.
• Multiple browser tabs conflict. Our single-active-session policy signs out older tabs when a new one loads. Use one active tab at a time to avoid mid-spin logouts.
• Session timeout mid-play. After 30 minutes of inactivity (60 minutes on VIP tiers) we log you out for security. Active spins, live bets and payment steps reset the clock.
• Confirmation email not arriving. Check spam and promotions folders. If nothing after 5 minutes, request a resend from the login screen or contact support — we can re-trigger it manually.

Session security and multi-device policy

Every sign-in with us is logged by device fingerprint and IP address. You can review the list from Account → Security → Active sessions and use the one-click "Log out all devices" button if you spot anything unfamiliar. Changing your password automatically forces a logout on every other session — the new device you set the password on stays live.

We enforce a single active session policy — one live session per account at a time. If you sign in on a new device, the previous session gets asked to re-authenticate. This is deliberate: it stops shared credentials being used simultaneously and it means an attacker who steals a session token cannot silently use it alongside your own.

Session timeout is 30 minutes of inactivity (60 minutes for our VIP tiers, because live-table sessions tend to run longer). Biometric access on the PWA (Face ID/fingerprint) is tied to the app install — uninstalling the PWA disables bio-lock automatically, and you need to re-enable it after re-installing.